Our commitment to you
We want you to be happy. Full stop.
We put real care into every website and chatbot we build.
If something isn't right, we will fix it — and if we can't make it right,
we will give you your money back. No runaround. No fine print designed to trap you.
That's a promise.
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😊 Our Happiness Guarantee
Every product and service sold by Irene's Webworks is backed by a
satisfaction guarantee. If you are not satisfied with what you received,
contact us and we will work with you — through revisions, replacements, or a full refund —
until the situation is resolved fairly.
We are a small business built on trust and word-of-mouth. Your satisfaction matters more
to us than protecting any single transaction.
🌐 Portfolio Websites
Our portfolio website business has required significant time and craft to develop and market. Our refund terms are tied to where we are in the process when you reach out.
📋
You purchased less than three days ago and haven't submitted your intake form yet
Full refund, no questions asked. Nothing has been started.
Full refund
🚧
Work is in progress and you'd like to cancel
We will discuss a fair partial refund based on work completed.
We will always err on the side of generosity.
Partial refund
✅
Site is delivered but you're not satisfied with the result
We will revise until you're happy. If after revisions you're still not satisfied,
a full refund is available within 30 days of delivery.
Full refund
⏰
More than 30 days after delivery, no issues were raised
Refunds are not available after 30 days of accepted delivery with no reported issues.
If something comes up after that window, contact us — we'll still try to help.
Not eligible
🎁 Gift Codes & Gift Purchases
Gift codes are valid for 12 months from the date of purchase.
If a gift code is purchased and never redeemed, a refund is available
within 90 days of purchase.
Once a gift code has been redeemed and work has begun, the standard
portfolio website refund terms above apply to the recipient's project.
💬
Bought a gift for someone who ended up not needing it?
Email us — we'll work something out.
We're reasonable people.
🏪 Small Business Websites & Chatbots
Small business projects are scoped individually. Refund eligibility depends on the
project agreement, but our general approach is the same:
📝
Project not yet started (deposit paid)
Full deposit refund if work has not begun and you cancel within
3 days of payment.
Full refund
🔨
Project underway and you'd like to cancel
A pro-rated refund of any unearned portion of the project fee, minus work completed
to date. We will provide an itemized accounting.
Pro-rated refund
🚀
Project delivered and you're not satisfied
We will revise within the agreed scope. If the deliverable genuinely doesn't meet
the agreed specifications after good-faith revisions, a full refund is available.
Full refund
🔁
Monthly retainer or ongoing service
Cancel anytime. You will not be charged for the next billing cycle.
No refund is issued for the current period already in service.
Cancel anytime
📬 How to Request a Refund
We keep this simple on purpose. No forms, no ticket queues, no automated responses.
Just email Irene directly:
- Email irene@irenes-ventures.com with
your name, the product or service you purchased, and a brief description of the issue.
- We will respond within 2 business days — usually much sooner.
- We'll discuss the situation and agree on the right resolution: revision, replacement,
partial refund, or full refund.
- Approved refunds are processed within 5–7 business days back to
your original payment method.
💡
The more detail you share about what didn't meet your expectations, the faster we can
find a resolution. Screenshots, examples, and specific feedback are all welcome.
⚠️ What Is Not Covered
In the interest of transparency, here are situations where refunds do not apply:
🔗
Third-party services
Domain registration, hosting, or other third-party tools purchased on your behalf
are subject to those providers' own refund policies and are not refundable through us.
Not covered
✏️
Change of mind after accepted delivery (30+ days)
If you approved the deliverable and more than 30 days have passed without raising
any issues, refunds are no longer available. Contact us anyway — we may still help.
Not covered
📄
Content you provided that caused problems
If an issue arose from inaccurate, incomplete, or copyrighted content you supplied,
we're happy to fix it, but the fix is billable.
Not covered
🤝 Our Philosophy on Disputes
We don't write refund policies to protect ourselves from customers. We write them
so you know what to expect — and so we can hold ourselves to a clear standard.
If you feel a situation isn't covered fairly by these terms, tell us. We will listen.
Irene's Webworks exists because we believe everyone deserves access to professional
technology — and that includes being treated fairly when something goes wrong.
😊
Your happiness is guaranteed. If you are not satisfied,
we will replace or refund your purchase. Always.
Reach out anytime.